Martinsville-Henry County 911 Center recently adopted the VESTA 9-1-1® system, the latest call handling solution from Airbus DS Communications, an entity of Airbus Defense and Space. The Southern Virginia county is now next generation ready and better prepared than ever for the NASCAR Sprint Cup Series race the county hosts each year.
An Airbus DS Communications customer for more than a decade, the county’s public safety communication officials migrated to the new platform to integrate new IP-based technology and to ease the transition to text-to-9-1-1. The agency has a total of nine call taking positions, seven at the primary center and two at its back-up center. Annually, the county receives approximately 184,000 emergency calls.
“We are honored Martinsville-Henry County has selected Airbus DS Communications’ VESTA 9-1-1® solution,” said Bob Freinberg, CEO of Airbus DS Communications. “This installation demonstrates the flexibility of the VESTA 9-1-1 solution—it is equally effective in the nation’s largest PSAPs as it is in smaller PSAPs, particularly those with unique demands like Martinsville-Henry County, which experiences huge population influxes each year.”
“Airbus DS Communications has delivered trusted, reliable and cutting edge technology to our agency throughout the years,” said JR Powell, director of the Martinsville-Henry County 911 Center in Southern Virginia. “The company has a great team of engineers that are always prompt and available to provide support whenever we may need it. As we continue to evolve our technology to meet next generation standards, we look forward to working with their team to further enhance public safety communications in our community.”
The service provider, Wireless Communications, led the installation and programmed the switches to develop a true geodiverse network for the first time.
“During my 21 years here at Martinsville-Henry County, I’ve never experienced an installation as seamless as our VESTA 9-1-1® system upgrade,” added Powell. “The Wireless Communications and Airbus DS Communications teams worked tirelessly to implement the new system. Our calltakers now have the flexibility and efficiency needed to respond to 9-1-1 calls even more swiftly.”
In addition, by choosing to transition to the VESTA 9-1-1® solution, the county was able to achieve a significant cost savings because it was able to repurpose existing hardware and refresh the call system’s software licenses rather than a complete overhaul that would include the purchase of new software licenses.
Located within Martinsville-Henry County is Martinsville Speedway, a track that hosts a NASCAR Sprint Cup Series race each spring. The county has approximately 70,000 residents, but the population doubles during race week. Should the 9-1-1 system become overloaded, public safety officials can now ensure service due to system redundancy between the primary and back-up centers, now linked with the VESTA 9-1-1® solution.
“With the new geodiverse system, we now have the ability to easily adjust our staffing at the primary center as well as the backup center to handle the increase in emergency calls that occur during race weekends,” said Tierra Dillard, administrative communications supervisor for Martinsville-Henry County 911 Center. “Since implementation, the VESTA 9-1-1 system has operated flawlessly during every race weekend. Each call-taking position has been staffed accordingly and calls were easily transitioned between each location without any incidents.”
Martinsville-Henry County is set to launch VESTA® SMS, Airbus DS Communications’ integrated text-to-9-1-1 solution, in the coming months.
For more information on Airbus DS Communications, the home of VESTA®, visit Airbus-DSComm.com.
Airbus Defense and Space
Airbus Defense and Space is a division of Airbus Group formed by combining the business activities of Cassidian, Astrium and Airbus Military. The new division is Europe’s number one defense and space enterprise, the second largest space business worldwide and among the top ten global defense enterprises. It employs more than 38,000 employees generating revenues of approximately €13 billion per year.
Airbus DS Communications, an Airbus Defense and Space Holdings, Inc. company, is a global leader and trusted source for mission-critical communications technologies. The VESTA® product suite provides Next Generation 9-1-1 call processing systems, land mobile radio solutions and emergency notification applications, creating smarter ways to keep all our communities safe.
Airbus DS Communications, Director of Marketing