Putting You in the Driverís Seat - An Interview with Jeff Gillan
We open our 2016 webinar series with a practical, down-to-earth discussion to help you take control of implementing your NG9-1-1 vision, lap by lap. Join the hundreds who have already registered. Save your seat before theyíre gone!
There are many moving pieces with Next Generation 9-1-1 (NG9-1-1), and the move to IP is just the first lap on the track to get there. The course ahead is full of new standards and new forms of communication like Text-to-9-1-1, pictures and video Ė all of which are forcing us to re-examine our standard operating procedures (SOPs), work flows and Calltaker requirements.
And this is why the first lap is so critical because itís all about getting clear on your plan, the steps you will take to fulfill it and how you will get started.
To assist PSAPs in successfully completing the first lap, Jeff Gillan, our Senior Next Generation Core Services Business Leader, will open our 2016 webinar series, Putting You in the Driverís Seat, with a practical, down-to-earth discussion that will help you take control of implementing your NG9-1-1 vision. Due to overwhelming demand, this series picks up where we left off last fall with the very popular 9 Steps to NG9-1-1 sessions.
For those of you interested in additional details on the webinarís content, read our recent Q&A with Jeff below:
Jeff, what will be the focus of the webinar?
Last year when we talked about the 9 Steps to NG9-1-1, we talked about the process. Now, we want to go deeper and talk about the value PSAPs should expect to receive in completing the steps.
Why is that important?
Because it will help them find answers to the questions like Ė How do we know we are doing it right? How do we know we are being effective? What is the value for our communities? What are we trying to accomplish with each step?
Talk to us a little more about value and how it ties to what PSAPs should expect.
In the 9 Steps, we focused on simplifying the plumbing (the IP infrastructure) and laying out a logical plan for how to implement NG9-1-1. Now, we want to focus on the real-world value from that effort Ė starting with a perspective on the end-goal. That way, we can start to look at the 9 Steps with a stronger context in mind, and use that context to prepare our Calltakers and organizations and to make sure the multiple decisions we make along the way provide incremental value Ė value we can build into our end-goals.
What do we want ultimately?
Ultimately, what we want is a seamless, flexible work flow that includes the delivery and handling of Next Generation call types and data so that Calltakers can do their job faster and with fewer errors in information gathering, decision making and sharing.
Tell us more about seamless work flow.
A seamless workflow provides the Calltaker with a sensible, repeatable and error-free way to receive and process the new types of calls and call data that will be coming their way. Itís not enough to implement an ESInet and NG Core Services. The true benefits of NG9-1-1 wonít be realized unless the new information can be shared and controlled easily by our Calltakers. And to do that well, we need to make sure Calltakers can easily manage all the various types of calls that are coming to them in a way that suits our PSAPsí needs. In other words, we must make sure the new work flows address Calltaker stress, training costs and Calltaker accuracy, to name a few.
How do we make sure the new work flows address Calltaker stress, accuracy and more?
A PSAPís success in implementing Next Generation 9-1-1, including the NG Core Service functional elements like ECRF and ESRP, ESInet and the Next Generation-PSAP - the terms we hear frequently, depends on how these components support the PSAP equipment. What we donít want is new technologies to require Calltakers to have to create new work flow forms or learn new approaches with every new type of call or data to come. To avoid that, the core network elements and the PSAP equipment must work in a unified, seamless fashion.
Now more than ever, the easier we make it for Calltakers, the greater the value we deliver to our PSAPs and our communities.
Give us an example of what you will be talking about with regard to the seamless integration you refer to with the core network elements and PSAP equipment?
We will use the example of implementing Text to 9-1-1. We will talk about how a PSAP implements a true, seamless Next Generation work flow with Text-to-9-1-1, what that looks like and the value that delivers to the PSAP and the community.
Why Text-to-9-1-1 as the example?
Text-to-9-1-1 is a form of multimedia call delivery that many PSAPs are handling today, and itís one of the very first of many to come. This means we can learn a great deal on how it is implemented when we look at the seamless integration between the IP infrastructure and call handling.
Well everyone - thereís obviously some great information to come on April 27th. We hope youíll join us for this live webinar.
For questions, donít hesitate to contact us at VESTAMarketing@airbus-dscomm.com
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