MEET THE TEAM Supporting Public Safety in the Mid-Atlantic Region – Part 2
At the home of VESTA, keeping people connected when it matters most is what we do. Our VESTA® solutions have been in operation in the Mid-Atlantic Region going on 20 years, and we want you to meet the team who supports you.
In our last edition we introduced you to a portion of the team who support you. Now we bring you the rest of the story. These are the people you can count on every step of the way.
Senior Director of Enterprise Solutions | Hometown: Boston, Massachusetts
Leading a team of highly experienced solutions architects, Michael is responsible for Airbus DS Communications’ next generation 9-1-1 enterprise systems, network design and engineering. Since joining Airbus DS Communications in 2000, Michael has served in leadership roles on the company’s largest and most complex projects.
But leadership is nothing new for Michael who had 23 years of public safety experience before coming to Airbus as the Director of Technical Services for the City of Boston’s EMS.
He was also appointed by the governor as a founding member of the Massachusetts Statewide Emergency Telecommunications Board, where he was instrumental in the development and implementation of the state's first Enhanced 911 technical and operational standards and the deployment of Massachusetts’ 268 public access safety points.
Michael has been an active member of the Association of Public Safety Communications Officials International (APCO) since 1986 and received APCO’s highest membership honor in 2001 and the APCO Presidential Award for 2008 and 2009. He also has been a member of the National Emergency Number Association (NENA) since 1987, serving as president of the Massachusetts NENA chapter and Board of Officers. Michael also was awarded the E911 Institute's Industry Professional Award in 2008.
Michael has the unique ability to always understand customers’ needs, desires and the best way to help them achieve their goals. There is no doubt you are in good hands with Michael.
Solutions Engineer | Hometown: Fort Walton Beach, Florida
The words attentive and focused are good descriptors of Robert’s approach with everyone he supports.
“I am passionate about customer satisfaction which drives me to work closely with customers to find the best solution for their needs.”
Robert supports the sales team in Virginia, D.C., Georgia and the Carolinas. His technical expertise in communications spans 28 years. His strong knowledge of the business is an asset for everyone on the team, especially the customers with whom he works.
“What I take very seriously is explaining technical information to customers in a way that makes sense to them and makes their jobs easier.”
In addition to customer service, Robert is passionate about spending time with his wife, playing the guitar, water skiing and being with Captain Jack—his golden retriever.
Senior Regional Account Manager | Hometown: Wilmington, North Carolina
The amount of energy and enthusiasm Travis brings to the job is surpassed only by his strong commitment to customer service. Travis has been serving Airbus DS Communications customers in Virginia, West Virginia and D.C. for the last 11 years. He assists municipalities and agencies in planning, designing and implementing their 9-1-1 mission critical solutions.
“There is great satisfaction in knowing that what I do provides skilled professionals the tools they need to save lives. My goal is to always help customers see how they can adapt to ever changing advances in public safety technology so they are prepared for what is coming next.”
Travis’s experience in public safety started in the late 90s when he sold Computer Aided Dispatch (CAD) systems in the D.C. Corridor. In fact, he sold the first Mobile Data System in West Virginia.
When Travis isn't helping customers, he is having fun with his two sons who are a handful—his words, not ours.
Senior Solutions Architect | Hometown: Temecula, California
Naweed Rahman has been helping Airbus DS Communications customers for more than 25 years. He is the one we turn to for the design and implementation of new Emergency 9-1-1 solutions for police, fire, medical and other agencies utilizing Airbus DS Communications’ solutions. He specializes in very large public safety municipalities and agencies and, on the East Coast, his focus is on customers in Pennsylvania, Maryland and New York.
“My goal is to provide the best design and support to customers in the engineering and deployment of emergency systems.”
Naweed also is responsible for Airbus DS Communications’ emergency solutions for Europe and the Middle East.