Welcome to Your VESTA® 9-1-1 Call Handling System!

Getting Ready for Your Call Flow Meeting

Congrats on your decision to implement the VESTA® 9-1-1 Call Handling system. We are anxious to get started and know that you are, too.

That’s why your Airbus DS Communications team will soon host a meeting to discuss your call flow requirements. This meeting will allow us to configure your VESTA® 9-1-1 system to best meet your PSAP’s needs. So, to ensure the most efficient use of your time and our successful completion of your system deployment, we ask that you review the information below, especially the short video.

Learning about Your VESTA 9-1-1 System

Prior to your call flow meeting, please watch the video below. We've arranged it in Chapters to make it easy and convenient for you.

When you are finished, please complete the Line Type Checklist to the right, and bring it with you. Simply click on the blue box to download and save it. As part of our meeting, we’ll talk about the line types you have today.

We look forward to speaking with you!

VESTA 9-1-1 System

Chapter 1 - Getting Started – Run time: 4:07

Chapter 2 - Dial Directory - Run time: 3:24

Chapter 3 - Lines and Queues - Run time: 3:15

Chapter 4 - Outbound Dialing and Line Configuration - Run time: 1:28

Chapter 5 - Integrated Text-to-9-1-1 - Run time: 2:16

Chapter 6 - Roles-Based Login - Run time: 2:33

Chapter 7 - Additional ACD Capabilities - Run time: 1:51