On-Demand Training

WHAT YOU NEED TO KNOW NOW

Airbus DS Communications offers a variety of complimentary on-demand training courses on critical communications topics. Recorded sessions are available to you anywhere, anytime from any web-enabled device. Our on-demand training allows you to focus on the topics you need NOW.

Below is the line-up of the demonstrations you can expect at the VESTA Speedway booth.

Next Generation 9-1-1 (NG9-1-1)

MAXIMIZING THE VALUE OF NEXT GENERATION 9-1-1

How do we maximize the value of NG9-1-1 beyond what Next Generation offers from a technical perspective? In other words – how do we ensure the needs of Calltakers in the Next Generation PSAP are met so we do indeed gain the true value of NG9-1-1?

  • Hear from our own Jeff Gillan why a step-by-step approach provides a foundation for a well laid out plan that complies with NENA guidelines
  • Learn how to time your investments in NG9-1-1 and see measurable service improvements with each investment
  • Learn how Next Generation information affects your work flow and discover the tools you will need to adjust
  • Get your questions answered, like - 'What is really critical for a PSAP to pay attention to? What are the priorities? How do I begin to think about work flow?’

NINE STEPS TO NEXT GENERATION 9-1-1

In this three-part series we show PSAPs how to ‘clear the fog’ and move to the i3 environment in a way that makes sense for your center and your budget. We layout the steps, simply and logically, that are necessary to migrate from legacy to Next Generation 9-1-1 (NG9-1-1). We also present the activities associated with each step so you have a pragmatic way to approach NG9-1-1 implementation from a planning and an investment perspective.

Overall Objective of the 3-Part Series

  • Provide PSAPs the information to develop a manageable strategy and a clear path to NG9-1-1
  • Break the overwhelming aspects of full Next Generation 9-1-1 (NG9-1-1) into logical steps
  • Define the discrete phases that must occur with identifiable activities and benefits
  • Identify how investments can be timed with measureable service improvements
  • Pinpoint how the preliminary steps naturally progress into full deployment
  • Spotlight how each step can deliver incremental value and builds on previous investments

In our first session, we looked at the first 3 steps in the 9 step process which are the foundation for the NG9-1-1 engine.

  • CPE Migration to be NG9-1-1 Ready
  • Level 1 Data = Text-to-911, EIDD* (when finalized)
  • Selective Router Replacement – Carrier Transition, Tabular Routing

In our second session, we took a deeper dive and examined:

  • Enhanced Policy Routing Capabilities – Regional
  • Inter-PSAP System Communications (transfer, data sharing)
  • Level 2 Data, Medium bandwidth images and video files

In our final session, we took a look at:

  • GIS Services
  • Geospatial routing
  • Level 3 Data, High bandwidth applications, streaming video
  • And we will lay out the activities to complete with each of these steps and provide recommendations to keep you moving forward and avoid confusion
  • Plus, due to so many requests, we will do a review of the i3 Call Flow, expanding it a bit more from what we covered in Session 2.

Our goal is to make the migration to NG9-1-1 as easy for you as possible and help you “clear the fog.” After watching the webinar series you can download Clear the Fog - A Fresh Look to Help You Create Your Plan for NG9-1-1. This document offers a new way to think about how to move from where you are today to the i3 environment in a way that makes sense for your center and your budget. The checklists from each session which are simple tools help you plan for NG9-1-1 and for budgeting upcoming changes

NG9-1-1 AND WHAT YOU NEED TO KNOW NOW

In this webinar we share how have we been implementing NG9-1-1 at this point and what is coming down the road. The infrastructure build out, what the impact will be on the user interface, what to expect for multi-media data to the desktop and greater data handling capabilities.

In this session, we took a look at:

  •  NG9-1-1 Implementation Update
  •  What’s Next and Why
  •  Unstructured Data and Big Data
  •  Optimization of Calltaker Workflows
  •  The User Experience
  •  Getting Started

home of VESTA® Webinars

THE FLOOD AND THE FIRE – WHEN SECONDS COUNT

When catastrophic events occur, what do you count on? What makes the difference for you? Listen as Teresa Mendoza from San Bernardino County Sheriff’s Department and Kristy Taylor and Jerod Hatfield from Washington County 9-1-1 explain what made the difference for them during two of worst events to hit their community.

  • Hear from How specific functionality in the VESTA® 9-1-1 system helped Washington County and San Bernardino manage the overwhelming incident that occurred
  • The benefit to having an integrated text-to-9-1-1 application
  • What advice and insights Teresa, Kristy and Jerod have for you

THE FLOOD AND THE CALL FOR HELP

The Flood and the Call for Help is a three part webinar series, based on the flood in Washington County, Texas. The series demonstrates how you can use the VESTA® solutions to respond with power and confidence to the citizens you serve.

Whether you are a PSAP Supervisor, Manager, Calltaker or IT Manager, this series offers great training for everyone. It’s essentially a mini training course, based on a real-life scenario, that will increase your PSAP’s effectiveness in using the VESTA system.

Our first session - featuring VESTA® 9 1-1 and VESTA® SMS demonstrates how to:

  • Visually confirm the caller’s location, when the Calltaker doesn’t know, due to flooding.
  • Easily identify Class of Service and search for an address.
  • Verify the caller’s location on the map where an overturned truck and dangerous spill affects neighborhoods.
  • Easily deliver information to the public throughout the lifecycle of an event.
  • Quickly and easily notify residents in the areas where a dangerous chemical spill has occurred.

Our second session - featuring VESTA® Map and VESTA® Alert demonstrates how to:

  • Visually confirms the caller’s location, when the Calltaker doesn’t know, due to flooding
  • Easily identify Class of Service and search for an address
  • Verify caller’s location on the map where overturned truck and dangerous spill affect neighborhoods.
  • Easily deliver information to the public throughout the lifecycle of an event
  • Quickly and easily notify residents in the areas where a dangerous chemical spill has occurred

Our final session - featuring VESTA® Analytics demonstrates:

  • Which reports help make your job easier when looking at staffing
  • Which reports should a PSAP run on a consistent basis to help increase productivity.
  • Which reports provide the documentation you many need for evidence purposes - when was the call received, what happened, in what time period.

VESTA® Emergency Notification Summit Series

5 SUREFIRE WAYS TO BUILD EFFECTIVE END-USER TRAINING

This content is appropriate for stakeholders who are actively involved in training for public safety, business resilience and/or Federal operations. There’s something to gain by taking part in 5 Surefire Ways to Build Effective End-User Training.

  • Learn about the framework of best practices so your training is always effective
  • Recharge your training activities with new ideas from leaders like yourself that you can use right away
  • We take apart the five best practices that create the framework for effective training and examine them from multiple perspectives.
  • We share the most frequently asked questions we get from organizations we work with around the world and the responses that guarantee success.
  • We share examples of how organizations have implemented our best practices and the outcome.

THE TOP NOTIFICATION BEST PRACTICES FOR A PUBLIC SAFETY EMERGENCY

As you know, Emergency Notification technology is a key component within your toolset for responding to public safety emergencies. Many emergency managers adopt a three-phased approach for managing public safety emergencies (prepare, respond, recover)

  • In the preparation phase, our solutions are used to deliver pro-active information to the population in order to help them stay safe if a crisis occurs
  • In the response phase, our solutions are used to quickly and accurately send critical information to those in harm’s way
  • In the recovery phase, they can provide important follow-up information and aid in the recovery process

This training provides best practices and emphasizes the need to adopt a holistic perspective toward your emergency notification program.

THE TOP NOTIFICATION BEST PRACTICES FOR GROUP, TEAM AND EMPLOYEE NOTIFICATION

Having the right plan to deliver the critical information throughout the lifecycle of a public safety incident, as you know, is the ball game. In this session you have the advantage of hearing about the real world experiences from organizations that apply their best practices for ensuring the safety of their citizens through the use of Emergency Notification technology.

What you gain: A fresh look at how to manage the lifecycle of an incident affecting Group, Team and Employee Notification.

  • Delivering pro-active information to help your population stay safe if a crisis occurs
  • Quickly and accurately sending critical information to populations in harm’s way during an actual emergency
  • Delivering important follow-up information to aid your population during the recovery from a critical incident

Product Training

VESTA® 9-1-1 CALL HANDLING SOLUTION

Don’t miss the customer Videos

Gain new information from our Pit Crew Presenters

Diana Gijselaers

Solutions Engineer - NG9-1-1 GIS & Core Services
June 13th, 1:30 PM - 2:30 PM NG9-1-1 Basics – Lights, camera, NG9-1-1
Convention Center Room 135

NG9-1-1 and GIS can be quite the alphabet soup! Join us for a live enacting of the NG9-1-1 call flow, as we present a fun and easy way to understand GIS and i3 elements. Prepare to learn and laugh as we provision GIS data to the NG9-1-1 network, validate a location, and geospatially route a call. You will see NG9-1-1 and GIS in a whole new way!

Diana is an Airbus DS Communications Solutions Engineer for NG9-1-1 Core Services. She joined the home of VESTA® team in 2012, bringing her ten plus years of rich experience in Public Safety, specifically in GIS for 9-1-1 and Emergency Preparedness GIS creating elegant maps that responders could trust and rely on.

Diana earned an interdisciplinary Bachelor's of Science degree in Soil and Water Science from the University of Florida and is a graduate of URISA's GIS Leadership Academy. Currently Diana is an active member of several past and current NENA Workgroups focusing on GIS and NG9-1-1 including the NG9-1-1 GIS Data Model, Site/Structure Address Point, Forest Guide; and ECRF/LVF Provisioning Workgroups. Recently Diana was selected to be a Co-Chair of the new NENA Workgroup GIS Data Stewardship for NG9-1-1.

Her knowledge, dedication and commitment to Public Safety is inspiring.

Michael Mangini

Senior Director of Enterprise Solutions
June 13th, 2:45 – 3:45 PM - 9 Steps to NG9-1-1: A Fresh Look
Convention Center Room 135

This session helps PSAPs clear the fog and offers a brand new look at how to develop a manageable strategy to full Next Generation 9-1-1 (NG9-1-1). The 9 Steps to NG9-1-1- defines the diverse stages that must occur along with the specific activities and benefits for each stage. PSAPs walk away feeling they are more in control of what they need to do to move from a legacy E9-1-1 system to NG9-1-1 in a timeframe that works for their center and budget.

Leading a team of highly experienced solutions architects, Michael is responsible for Airbus DS Communications' next generation 9-1-1 enterprise systems, network design and engineering. Since joining Airbus DS Communications in 2000, Michael has served in leadership roles on the company’s largest and most complex projects.

But leadership is nothing new for Michael who had 23 years of public safety experience before coming to Airbus as the Director of Technical Services for the City of Boston’s EMS.

He was also appointed by the governor as a founding member of the Massachusetts Statewide Emergency Telecommunications Board, where he was instrumental in the development and implementation of the state's first Enhanced 911 technical and operational standards and the deployment of Massachusetts’ 268 public access safety points.

Michael been a member of the National Emergency Number Association (NENA) since 1987, serving as president of the Massachusetts NENA chapter and Board of Officers. Michael was awarded the E911 Institute's Industry Professional Award in 2008. He has also been an active member of the Association of Public Safety Communications Officials International (APCO) since 1986 and received APCO’s highest membership honor in 2001 and the APCO Presidential Award for 2008 and 2009.

Michael has the unique ability to always understand customers' needs, desires and the best way to help them achieve their goals. There is no doubt you are in good hands with Michael.

LET’S RALLY!

We look forward to seeing you. Please send any questions to VESTAMarketing@airbus-dscomm.com