BUILD YOUR BASE AND MAKE IT EASY FOR CALLTAKERS

Start Safe – Finish Strong

You may be hearing about the 9 Steps to NG9-1-1 Program – a logical and practical approach that keeps you in the driver’s seat as you move from legacy E9-1-1 to full Next Generation 9-1-1 (NG9-1-1). We have been sharing the 9 Steps to NG9-1-1 with PSAPs in recent webinars and here is some of the feedback we have received.

Here is the breakdown of the 9 steps.

The 9 Steps to NG9-1-1

  • 1: 9-1-1 Equipment Migration – NG9-1-1 Ready
  • 2: Level 1 Data - Text-to-911
  • 3: Selective Router Replacement – Carrier Transition, Tabular Routing
  • 4: Enhanced Policy Routing Capabilities – Regional
  • 5: Inter-PSAP System Communications
  • 6: Level 2 Data, Medium bandwidth
  • 7: GIS Services
  • 8: Geospatial routing
  • 9: Level 3 Data

In the previous education bulletin we looked at why the first three steps are so important to implement now and the best way to get them accomplished. In this bulletin we want to talk to you about how to make the first 2 steps easy for Calltakers.

Step 1 – 9-1-1 Equipment Migration – Make it Easy

Migrate to the VESTA® 9-1-1 solution and ensure Calltakers have an IP ready NG 9-1-1 call handling system that is easy to use and they can customize to make it their own

Step 2 – Level 1 Data – Text to 9-1-1 – Make it Easy

Add on the VESTA® SMS solution which is 'inside' the VESTA 9-1-1 system. This means Calltaker workflow for text messages is consistent with voice 9-1-1 calls. As a result there is little to no change for Calltakers in how they handle text notifications and voice calls -

Bottom Line: You simplify training and minimize change and disruption in your center.

What Calltakers Say about the VESTA 9-1-1 solution.

"With my VESTA® screen, it’s not a guessing game. I know exactly what I am looking at. I know what lines are ringing and who is responsible to answer. And my screen looks so professional. All of this gives me more confidence to do my job."

– Erin Garibaldi, Communications Dispatcher, Marin County Sheriff’s Office, Marin County CA

What PSAPs Have to Say about Integrated Text to 9-1-1



The changes in Public Safety are inevitable. But they don’t have to be scary or overwhelming. Make a safe start you can trust. Have a manageable strategy you can execute. Be clear on where you want to go.

At the home of VESTA®, we want you to have the safest start possible. Benefit from our experience supporting thousands of PSAPS just like yours over many years. We are committed and passionate about your success.

Click for more information on the VESTA 9-1-1 solution and the VESTA SMS solution.

For questions, don’t hesitate to email us. VESTAmarketing@airbus-dscomm.com...Always great to hear from you.

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